Support
Support for The Velvet Den runs through the Discord server first and Whop second. Everything practical lives on this page: opening a ticket, cancelling a plan, the refund position, outage compensation, and the fix for a failed Discord connection.
Open a ticket (primary route)
Join the Discord server, open the create-a-ticket channel, and describe the issue; a private thread opens with the team. Tickets cover billing, roles, bugs, affiliate questions and anything else.
Whop support (backup route)
If the server itself is unreachable, or the issue is purely about a purchase, use Whop's support chat from your Whop account. Same team on the other end, slower path.
How to cancel
Two routes: cancel directly in your Whop account at any time, or open a ticket and ask. Cancellation takes effect at the end of the current period, access runs until it expires, and the next charge never happens. Renewals are automatic until you cancel, and cancelling before the renewal date is your responsibility.
The refund position, plainly
All sales are final: change of mind, a forgotten renewal, a partly used period or dissatisfaction with outcomes are not refund grounds. The one exception is where applicable law requires a refund or remedy; nothing here removes a statutory right that cannot lawfully be excluded. Full wording in the Terms.
Outages and compensation
If the service breaks, the compensation is time: the affected membership is extended by an equivalent number of days, at the Den's discretion. No cash refunds, partial refunds or credits in lieu.
Elite role missing after payment
Reconnect Discord from your Whop account settings, using the same Discord account that sits in the server; if the wrong account was authorised, switch accounts and reconnect. Then open create-a-ticket if it still refuses. The two failure points are explained on Get Access.
Affiliate questions
Rates, conduct rules and payouts are on the affiliates page; higher rates for full-time affiliates are negotiated in a ticket, never published. Payouts themselves are handled by Whop.
The desk is staffed.
Open a ticket in the server; it is read by a person.